Medical Call Center Representative
| Essential Duties and Responsibilities |
|---|
A Medical Call Center Representative serves as the first point of contact for patients, providing information, scheduling appointments, and addressing inquiries. They play a crucial role in ensuring efficient and patient-centered communication within the healthcare system.- Answer incoming calls from patients and provide information, assistance, and support.
- Schedule patient appointments and coordinate with healthcare providers and clinical staff.
- Verify patient demographic and insurance information.
- Document patient interactions, inquiries, and appointment details accurately.
- Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
- Handle patient complaints and concerns professionally and empathetically.
- Provide basic medical information and directions to patients as appropriate.
- Collaborate with clinical and administrative teams to resolve patient issues.
|
| Education and/or Work Experience |
|---|
- High school diploma or equivalent; relevant post-secondary education is a plus.
- Strong communication and interpersonal skills.
- Proficiency in using call center software and electronic health record (EHR) systems.
- Knowledge of medical terminology and basic healthcare processes.
- Empathy, patience, and a customer-centric approach to patient care.
- Strong attention to detail and analytical skills.
- Knowledge of healthcare compliance and regulations, including HIPAA.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in medical billing and coding, typically 1-2 years, depending on the complexity of the role.
|
| Physical Requirements |
|---|
- Sit or stand for extended periods of time.
- Must be able to lift and carry, push or pull up to 50 lbs
- Must be able to talk, listen and speak clearly in person and on the telephone.
|
